Information regarding Covid-19
We are currently experiencing special circumstances that affect us all.
We want you to know that you can trust us and would like to inform you that we are adhering to the recommendations issued by the authorities relating to what we can do to prevent the spread of Covid-19.
It is vital that everyone does what they can, which is why we have taken several precautions in our stores:
• We have closed all our fitting rooms. We have done this on the grounds of hygiene as there are many surfaces in our fitting rooms that get touched by visitors.
• We have extended our full refund policy to enable you to try on clothing at home and return anything that does not fit once the situation has returned to normal.
• We are maintaining a distance from our customers and urge all our customers visiting our stores to do the same.
• We encourage you to pay by card to ensure we have as few points of contact as possible.
If you would like to shop from home, you can do so easily at our online store. If you don’t want to collect your package from a local delivery point, we also offer home delivery. You will usually receive your package within 2-6 business days.
If you have any questions about purchases or exchanges, you can always get in touch with us using the chat feature on our website, via social media or by email at [email protected] We will get back to you as soon as possible.
At a time like this, it is important that we take care of our friends and family.
We look forward to welcoming you - or welcoming you back – to Bik Bok when you feel the time is right.
Best wishes from the team at Bik Bok