What do I do if I want to exchange an article bought on
If you wish to exchange the item for another product, or a different size, then the easiest thing is to take the item to your nearest Bik Bok store. Remember to take your receipt. If you wish to return the product to us, you will be refunded and will then need to place a new order for any further products you wish to buy. Find your nearest store here.

Can I exchange sizes?
Yes. But you can only exchange sizes in one of our stores. You can return your product to our online warehouse and will then receive a refund. If you want another product, or the same product but in a different size, you will need to place a new order.

Can I exchange goods purchased online at in one of your stores?
Absolutely! In fact, this is the easiest way to exchange a product. Remember to take the receipt you received in your e-mail.  If you exchange a product in the store, you will get the replacement straight away, and you avoid paying the cost of return shipping.

If I buy a product in one of your stores, can I return it to and get a refund?
If you bought a product in one of our stores, it is unfortunately not possible to return it to our online warehouse. You can only do this in one of our Bik Bok stores.

How will I be refunded if I return a product?
We make the refund into the same account you used to make the original payment.

How long does it take to get a refund when I return a product?
We will refund you within 10 days of receipt of the product. If you return a product to one of our shops, you will be refunded immediately, and you also have the opportunity to exchange the product for a different size or product.