Where can I collect my goods?
You can collect your goods from the collection point listed on the collection note you received in the post or via sms. It is unfortunately not possible to change this collection point, but the collection point closest to you is automatically selected.
Can I collect my goods from a Bik Bok store?
At present it is only possible to collect your goods from the collection point closest to you, and not from one of our stores.
I can’t collect my goods. Can I send someone else to collect them for me?
Unfortunately, you have to collect your goods in person. This is to prevent your goods being taken illegally by anyone else. If you don’t manage to collect your goods before they are returned to us we will deduct kr 150,- from the amount you will be refunded. This amount is to cover our shipping and handling costs.
What happens if I don’t collect my order?
Goods we dispatch will be available at the collection point for 14 days. We think that this allows plenty of time for collection. If you still do not manage to collect your goods, then we will deduct kr 150,- from the amount you will be refunded. This amount covers shipping and return as well as our administrative costs.